My Board is Locked — What Should I Do?
When a paid account expires
When your paid subscription expires, all of your boards get locked in the View-only mode and you will see the following message at the top of the screen:
A notification for the expired Team
To unlock your boards and continue whiteboarding, please choose from the following options:
- A Team admin renews the subscription for the Team plan. For a guide on how to do it, take a look at the How to upgrade article.
- A Team admin downgrades the account to the Free plan. On the Free plan, you can have an unlimited number of team members and create an unlimited number of boards with only 5 most recently created ones being available for editing.
When you downgrade to the Free plan or purchase the Personal Plan
As soon as you downgrade your Team account and change the subscription type to the Free plan or move one of your boards to your Personal account, the boards might get locked because the account limits were exceeded.
On the Free plan, the board becomes inactive because the board was created as private when on the Team Plan:
Inactive boards on the Dashboard
To start working on the inactive boards again, you should open each board and click Share with your team in the popup window:
The popup message when you open an inactive board
On the Personal plan, the board is locked and available in the View-only mode because there are currently more than 3 collaborators on the board that you moved from another account:
The board limits are exceeded — too many collaborators on the board