We perform maintenance to ensure the uptime and the service consistency of RealtimeBoard. In order to provide the best performance and security for our users, we have 3 types of maintenance.
A maintenance window is a period of time scheduled in advance. During this time we perform preventive maintenance that could cause disruption of service. These windows take place every 2nd Saturday in the 3rd month of the quarter at 04:30 AM UTC and last for up to 1 hour. During the maintenance window, RealtimeBoard is unavailable.
We perform planned maintenance to make sure our servers are operating correctly and are able to avoid any unscheduled breakdown or downtime. If there's a need to perform a critical infrastructure upgrade in RealtimeBoard, the maintenance is planned for next Saturday for up to 2 hours.
The incident is the critical issue which is fixed by our team immediately. Some or all of RealtimeBoard users may be affected by the incident. RealtimeBoard remains online and is not affected by this maintenance, but some processes can be terminated. We try our best to restore service as soon as possible.
All RealtimeBoard users are notified 3 times before the planned maintenance. You can also see the notification on the landing page.
The notification 1 week or 1 day before the maintenance
The notification 20 minutes before the maintenance
Landing page notification
Landing page Incident notification
We appreciate your patience and understanding. If you have any questions or would like to report an issue, please contact us at firstname.lastname@example.org